Why does my music player starts after a call is blocked?
This happens mostly because the call was terminated before this App attempts to auto answer it. To resolve the problem, first remove the number from any other blocking list you might have on your phone. Then go to this blocker App's setting -> call blocking setup, enable the option "Auto Adjust".
What is the best way to get support?
Emailing us is the very best way to get support. We carry our Android phones with us so we can reply emails on the move. Email us by going to the first page of Extreme Call Blocker, slide up the tool box, and click on the Email Dev icon.
Why can't I get support on the Google Play site?
We appreciate and value feedback on the Google Play (formerly Android Market) site. Unfortunately, the site doesn't give us a way to reply to users.
What apps don't work well with Extreme Call Blocker?
Any task killer installed on your phone will eventually kill the blocking service, especially if your phone is running low on resources. Other apps we have identified that will interfere with Extreme Call Blocker are: Handcent, GoSms, Lookout, and Super Security. In general, any app that tries to intercept text messages or interfere with the phone's task management will interfere with the Extreme Call Blocker app.
Has Extreme Call Blocker been tested on all Android phone models?
We've tested Extreme Call Blocker on phones that have relatively stable systems, including most Samsung, HTC, Motorola, and Google Nexus phones. Unfortunately, we haven't been able to test every Android phone -- there are just too many on the market. We've seen incompatibilities with some LG, Huawei, and ZTE phones; email us if you use any of these phones and are having problems. We'll try to find a solution. If we can't fix it, we'll refund your money.
Why has Extreme Call Blocker stopped working after my phone's operating system update?
Most apps have different versions for different Android versions; the Google Play store will automatically pick the right version of the app for your phone. So it's very important that you reinstall Extreme Call Blocker from the Play Store (not from your backup) after your phone updates its operating system.
How come my blocker stopped working after an app update?
Each update has been tested before release, so it is very unlikely that an update would break the blocking function completely. The most common case is that the blocking service has been killed during the update. It is always good to reboot your phone after a software update.
How can I mute the ring before the call is blocked?
On most phones, you needn't worry about muting because Extreme Call Blocker makes the decision whether the incoming number should be blocked before the ringtone plays. In the rare event that your phone's performance is slow, then you may hear a short ring before the call is blocked.
If you still hear a short ring, you can go to setting and download one of the ringtones, which has the first ring muted.
Can't I just block a call from being connected?
Unfortunately, no. There are no apps that can block a call from being connected. Instead, calls are first connected and then Extreme Call Blocker disconnects the call. Only your service provider can block a call from being connected.
I changed my phone, how can I get this app on the new phone without paying twice?
Android licensing restricts the use of Extreme Call Blocker on the original phone that the app was purchased for and installed onto. If you simply move it to another phone, the license check will fail. The solution is to buy Extreme Call Blocker again, send us the new receipt, and we'll refund your older purchase; you won't have to pay for the same app twice.
How do I backup and restore my data?
Go to the first page of Extreme Call Blocker, slide up the tool box, and you will see the backup/restore option. You can back up to your SD card or to your free DropBox account.
How do I reset my password?
The only way to reset the password is to reinstall Extreme Call Blocker. We don't keep your password for security reasons. Before reinstalling the app, it's best to backup all your data and restore it afterwards.
Extreme Call Blocker was working fine, why has it stopped working?
The most common case is that Extreme Call Blocker has been killed. If you have a task killer or task management app installed, try removing it and restarting the Extreme Call Blocker. In most cases the problem will be fixed. If not, email us by sliding up the tool box on Extreme Call Blocker and clicking the Email Dev icon.
I have the call blocker in the exclude list in task killer, will it still gets killed?
Yes. Adding Extreme Call Blocker to the exclude list won't prevent the background blocking service from being killed by the task killer. A task killer will disable a service without warning -- and won't restart it. Android systems have a much safer cleaning mechanism and will automatically restart the service. You do NOT need a task killer on your phone.
Why can't the caller hear the pretender sound track?
The pretender sound track plays like background noise -- if your phone's microphone and speaker phone are too far away from each other, or your phone has a noise cancelling feature, then the caller won't hear the pretender soundtrack.
What is the difference between invisible and regular version?
The invisible version has a hidden icon and password protection. Otherwise, the versions are identical.
With the recent changes, you can set up to hide the icon and use password protection on regular version as well.
Can I block all unwanted calls?
Yes, you can. Go to "Application Configuration" and enable "Block All Calls." Just remember that unless you've checked White List Contacts (in "Settings," "Call Blocking Setup"), calls listed in your Contacts will also be blocked.
Can you prevent the call or sms from showing up in my phone bill?
No we can't. (If we could, we'd be rich!) Nobody can change the phone bill -- except your service provider.
Does private sms works on MMS?
Not yet, but stay tuned -- we're working on it.
Other call blocking apps have long lists of blocked numbers. How come Extreme Call Blocker doesn't have built-in blocked number list?
Simple -- it's not necessary. The sophisticated technology built into Extreme Call Blocker just blocks unwanted calls! There are other reasons why we don't use blocking lists: Lists use more of your phone's memory and resources, and increases the size of the app.
There's also the potential for abuse because legitimate phone numbers can be added to the online user community list. Most important, we don't want to mandate which numbers should be blocked. With Extreme Call Blocker, the user has the maximum flexibility to decide which numbers to block and how to block them.
Edited by GreyThinker, and revised by Steve Bass, many thanks.